Geeks Callout Privacy Policy

At Geeks Callout, we value your privacy and understand the importance of how your personal information is collected, used, and protected. This policy outlines our data handling practices in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. About this Policy

This privacy policy explains how Geeks Callout handles personal information collected from customers, in compliance with Australian laws. We will update this policy if our practices change to ensure transparency and compliance.

2. Collection and Storage of Your Personal Information

2.1 Why Do We Collect Your Information?

We collect personal information to provide computer repair, networking, and support services. This includes:

  • Responding to inquiries
  • Providing quotes and service-related information
  • Communicating with customers about their service requests

2.2 What Information Do We Collect?

We collect the following personal information:

  • Name
  • Email address
  • Phone number

We collect this information directly from:

  • Online forms on our website
  • Emails sent by customers
  • Phone inquiries

We do not collect or store sensitive information such as credit card details or employment history.

3. How We Use Your Information

We only use your personal information for:

  • Responding to inquiries via email or phone
  • Providing service updates
  • Offering support and managing customer data for operational purposes

We do not share your information with any third parties except when legally required by Australian government authorities.

4. Data Storage and Security

Your information is stored securely in Microsoft Suite, which includes the latest security features to protect it from unauthorized access or misuse.

We retain personal data for five years to manage inquiries and service-related matters efficiently. After five years, the data is securely deleted.

5. Cookies and Website Tracking

We track and analyze website traffic through Google Analytics, helping us improve our services and user experience.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Ask for corrections to your information if it is inaccurate
  • Request the deletion of your information

To make such a request, contact us at info@geekscallout.com.au or call us at 0469118256. We will respond within 30 days.

7. Disclosure

We do not disclose personal information to any third parties unless required by law. Geeks Callout ensures that any legal disclosure is carried out in compliance with Australian privacy laws.

8. Security Measures

We take data security seriously and use the following measures to protect your personal information:

  • Data encryption and secure access through Microsoft Suite
  • Regular updates of security systems to prevent unauthorized access

9. Complaints or Concerns

If you have any questions or complaints regarding how we handle your personal information, please contact us:

We aim to resolve your complaint promptly within five business days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):